Troubleshooting

The problems people run into most often, and how to fix each one.

The banner does not appear. You may be somewhere that no law asks for a banner, so it stays out of the way. In some US states it shows only a “Your privacy choices” link. The preview on the Banner tab shows the banner as a visitor from any place you pick under Visitor from. If the banner is still missing, press Check my site on the Install tab.

The check says the banner is not running. A Content Security Policy is blocking the script. Allow cdn.flatconsent.com in script-src and connect-src.

Google Analytics still loads before consent. Our line has to come before the Tag Manager or gtag snippet. Move it to the top of the head.

Two banners. Remove the previous tool’s tag, or turn off your platform’s built-in banner (Framer, Shopify, Squarespace and Wix all have one).

An embedded video is blank. That is the placeholder working as intended. Use data-cmp-src so it shows a “Load content” button, or accept the Advertising category.

A chat widget or form stopped working. A rule is too broad. On the Cookies tab, switch that service to Runs, or edit the rule under Other services to keep off until visitors agree in the Banner tab’s Advanced settings. Infrastructure such as reCAPTCHA is never blocked.

Visitors are asked again after a save. Saving a change to the banner’s settings starts a new version, and every visitor is asked again, including after changes to colours or wording. Saving without changing anything does not.