# Troubleshooting

The problems people run into most often, and how to fix each one.

**The banner does not appear.** You may be somewhere that no law asks for a banner, so it stays out of the way. In some US states it shows only a “Your privacy choices” link. The preview on the Banner tab shows the banner as a visitor from any place you pick under **Visitor from**. If the banner is still missing, press **Check my site** on the Install tab.

**The check says the banner is not running.** A Content Security Policy is blocking the script. Allow `cdn.flatconsent.com` in `script-src` and `connect-src`.

**Google Analytics still loads before consent.** Our line has to come before the Tag Manager or gtag snippet. Move it to the top of the head.

**Two banners.** Remove the previous tool's tag, or turn off your platform's built-in banner (Framer, Shopify, Squarespace and Wix all have one).

**An embedded video is blank.** That is the placeholder working as intended. Use `data-cmp-src` so it shows a "Load content" button, or accept the Advertising category.

**A chat widget or form stopped working.** A rule is too broad. On the Cookies tab, switch that service to **Runs**, or edit the rule under **Other services to keep off until visitors agree** in the Banner tab's Advanced settings. Infrastructure such as reCAPTCHA is never blocked.

**Visitors are asked again after a save.** Saving a change to the banner's settings starts a new version, and every visitor is asked again, including after changes to colours or wording. Saving without changing anything does not.