Terms of service
Version of 10 October 2026.
These terms are between you (the business or person who signs up, "you") and Matt Lingner, trading as Flat Consent, San Francisco, California, United States ("Flat Consent", "we"). They cover the Flat Consent service: the cookie banner, site checks, consent records, the dashboard, the API and the docs (the "Service"). Questions go to hello@flatconsent.com.
1. Your account
You need an account to use the dashboard. Keep your sign-in secure and tell us straight away if you think someone else has used it. You're responsible for what happens under your account, including what your team members do. If you sign up for a business, you confirm you can agree to these terms for it.
2. What we provide
We show a consent banner on the websites you add, hold back the trackers you or our checks mark as needing consent until visitors choose, record visitors' choices, and check your sites for cookies and trackers. The rules the banner follows in each country are ours to maintain; we change them when laws change and test each change before it reaches your sites (the process is described at flatconsent.com/changelog).
We aim to keep the Service available 99.9% of each month. We publish our availability at flatconsent.com/status. We don't offer credits for downtime.
3. What stays your responsibility
The Service is a tool, not legal advice, and we are not your lawyers. You decide how your sites use cookies and trackers, and you're responsible for your privacy policy and for meeting the laws that apply to you. We don't promise that using the Service makes your sites compliant or protects you from fines or complaints.
You're responsible for the accuracy of the settings you choose and for any change you make to what we detect (for example, marking a service as required). Don't use the Service to show visitors anything misleading.
4. Plans, payment and refunds
Plans and prices are on flatconsent.com. Paid plans are billed monthly or yearly in advance through Stripe, which handles payment and any sales tax or VAT.
A new workspace gets a free trial of 14 days, with no card needed. When it ends, the banner stops showing until you choose a paid plan; nothing is charged automatically.
Paid plans come with 30 days' money back: if the Service isn't right for you in the first 30 days of your first paid plan, email hello@flatconsent.com and we refund that payment in full.
If a banner update we release breaks the checkout on one of your sites, tell us: we roll the update back for your site and refund that month's fee for that site's plan.
We'll give you at least 30 days' notice by email before a price change affects you, and it applies from your next billing period.
5. Cancelling
You can cancel a paid plan at any time from the dashboard. It stays paid until the end of the period you've paid for. After that the banner on your sites stops showing. We keep your settings and records, so choosing a plan again turns the banner back on, and you can export your records at any time. Your Data Processing Agreement and our privacy policy say when we delete them.
You can delete your account at any time. We delete your data as set out in our Data Processing Agreement and privacy policy.
6. Acceptable use
Don't use the Service to break the law, to track people without the consent the law requires, to attack or overload the Service or other sites, to probe our systems for weaknesses without our agreement (see flatconsent.com/security for how to report one), or to resell it except as an agency serving its own clients on the Agency plan. We can suspend an account that does, and we'll tell you why unless the law or an ongoing investigation stops us.
7. Your data and visitors' data
You own the data you put into the Service and your visitors' consent records. When we process personal data for you, including your visitors' choices, our Data Processing Agreement at flatconsent.com/dpa applies and forms part of these terms. How we handle data about you as our customer is in our privacy policy at flatconsent.com/privacy.
We may use statistics that don't identify you, your sites or anyone else (for example, how many sites track before consent) to improve the Service and to publish research.
8. Our software
We grant you the right to use the Service while your account is open. The banner script, the dashboard and our docs remain ours. If you send us feedback or ideas, we can use them without owing you anything.
9. Liability
Nothing in these terms limits liability that the law doesn't allow to be limited.
Otherwise, neither of us is liable to the other for indirect or consequential loss, lost profits or lost revenue, and each side's total liability under these terms in any 12 months is limited to the fees you paid us in those 12 months (or $100 if that's more). This limit doesn't apply to your obligation to pay, or to either side's breach of the Data Processing Agreement where the law requires otherwise.
The Service is provided as described on flatconsent.com and in these terms; beyond that, and to the extent the law allows, we don't give other warranties.
10. Changes to these terms
We'll email account owners and admins at least 30 days before a change to these terms takes effect, unless the change is required by law sooner. If you don't agree, you can cancel before it takes effect and we'll refund any unused prepaid fees.
11. Law and courts
These terms are governed by the laws of Ireland, and the courts of Ireland decide any dispute, the same as our Data Processing Agreement.
12. The rest
If a part of these terms can't be enforced, the rest still applies. Not enforcing a right isn't giving it up. You can't transfer these terms without our agreement; we can transfer them to someone who takes over the Service, and we'll tell you if we do.